So far, my favorite quote of the book:
If anyone has a disorder, it is the people who plod along paying close attention to every little speck and crumb, every little detail and rule, every minor policy and procedure in every minuscule manual... I call it Attention Surplus Disorder. They did exactly what they were told as children, told on others who did not, and now make a living doing what they're told, telling others what to do, and telling on those who don't.
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